Dewi88 Platform Terms and Conditions of Use

1Introduction & Acceptance of Terms

Welcome to dewi88. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and dewi88 ("Platform", "We"). These Terms govern your access to and use of the dewi88.vu website, the dewi88 mobile app, and all services provided through our platform.

By registering an account, logging in, or using any part of the dewi88 platform, you agree to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, please do not use our platform. Continued use of the dewi88 platform following the publication of any amendments constitutes your automatic acceptance of the latest version of these Terms.

2Member Eligibility

To register and use the dewi88 platform, you must meet the following eligibility requirements without exception:

• You are aged 18 years and above at the time of registration. dewi88 maintains a zero-tolerance policy toward registration by underage individuals.
• You are an individual registering in your own personal capacity, not as a representative of a company or any unauthorised third party.
• You are not on any list of individuals prohibited by the relevant authorities from participating in online gambling activities.
• You are not using a VPN, proxy, or any other method to conceal your true location solely to circumvent applicable geographical restrictions.
• You register only one account only. Multiple account registrations by the same individual are strictly prohibited.

3Account Registration

During the registration process, you are required to provide accurate, complete, and up-to-date information. The information you provide at registration — including your full name, date of birth, email address, and phone number — must match your official identification documents.

Dewi88 carries out an identity verification (KYC) process as part of our commitment to security and legal compliance. You may be required to submit a copy of your identity card, passport, or other supporting documents. This process is typically completed within 24 to 48 business hours.

• Account password must contain at least 8 characters, combining uppercase letters, lowercase letters, and numbers.
• You are solely responsible for maintaining the confidentiality of your password and account login details.
• Any activity that occurs in your account is considered to have been carried out by you, unless you promptly report unauthorised access to dewi88 support.
• Dewi88 will never contact you to request your password through any channel. Do not share your password with anyone.

4Deposits & Withdrawals

Dewi88 supports a range of local payment methods suited for Malaysia users, including FPX, online banking, digital wallets, and other methods listed in the platform's Payment section. All transactions are conducted in Malaysian Ringgit (MYR) unless otherwise stated.

Deposit: Deposits are typically credited to your account within minutes of a successful transaction. Minimum and maximum deposit limits are as stated on the platform's Deposit page and are subject to change from time to time.

Withdrawal: Withdrawal requests are processed within 1 to 3 business days depending on the chosen payment method and your account's KYC verification status. First-time withdrawals may take slightly longer due to additional security checks carried out by our team.

• Withdrawals can only be made to the same payment method used for the deposit (same-source principle).
• Dewi88 reserves the right to request additional verification before processing withdrawals that exceed certain limits.
• Any taxes or charges imposed by your bank or third-party payment providers are the member's sole responsibility.
• Withdrawals will not be processed if there is any active investigation into your account.

5Bonuses & Promotions

Dewi88 offers a variety of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, cashback, game-specific promotions, and a VIP loyalty programme. Each promotion has specific terms stated on the Promotions page and must be read alongside these general Terms.

Wagering requirements apply to all bonuses unless explicitly stated otherwise. This means you must wager a specified amount before any bonus balance can be converted into withdrawable cash.

• Bonuses cannot be transferred between accounts or converted directly to cash without meeting the wagering requirements.
• Only one welcome bonus is permitted per new member — multiple registrations to claim bonuses repeatedly constitutes fraud and will result in account closure.
• Dewi88 reserves the right to cancel any bonus if promotional terms are found to have been violated or if there are indications of promotional abuse.
• Specific betting limits may apply when playing with an active bonus. Bets exceeding these limits while a bonus is active may result in the cancellation of that bonus.

6Game Rules

All games available on the dewi88 platform — including online casino, table games, slots, bingo, sports betting, and live betting — are subject to their respective game-specific rules. Detailed rules for each game can be found within the game interface itself.

Dewi88 uses a certified Random Number Generator (RNG) that has been audited by an independent body to ensure that every game outcome is fully random and cannot be manipulated by any party, including dewi88 itself.

• In the event of a technical disruption during a gaming session, dewi88 will endeavour to restore the game to its state prior to the disruption. If restoration is not possible, any wagers involved will be refunded to the member's account balance.
• Results displayed on screen after a game concludes are final and binding.
• Any attempt to exploit bugs or technical vulnerabilities in games is strictly prohibited and may result in account closure and forfeiture of all associated wins.

7Prohibited Conduct

Dewi88 has a zero-tolerance policy towards unethical conduct, fraud, or any attempt to manipulate the platform's systems. The following actions are strictly prohibited:

• Submission of false identity — using another person's name, date of birth, or identification documents.
• Money laundering — using the dewi88 platform for money laundering or financing illegal activities.
• Collusion — colluding with other players to gain an unfair advantage in table games or live wagering.
• Use of automated software — using bots, automated scripts, or any technological tools to play or place bets on your behalf.
• Chargeback Abuse — filing an unsubstantiated payment dispute with your bank or payment provider.
• Threats or harassment toward dewi88 support staff or other members of the platform.

8Account Closure & Suspension

You are free to close your dewi88 account at any time by contacting our support team. Before closure is processed, all eligible balances will be returned to you after any required verification has been completed.

Dewi88 reserves the right to suspend or close a member's account without prior notice in the following situations:

• Violation of any section of these Terms and Conditions.
• Suspected or confirmed fraud, money laundering, or criminal activity.
• Requests from legal authorities or relevant regulatory bodies.
• Account found to have been inactive for more than 24 consecutive months.

In the event of closure due to a policy violation, dewi88 reserves the right to withhold the account balance pending the completion of an investigation. dewi88's decision in this matter is final, subject to a formal appeals process that may be initiated through support channels.

9Privacy & Data Protection

Dewi88 cares about your privacy. How we collect, store, use, and protect your personal data is explained in detail in our Privacy Policy which forms part of these Terms.

In summary, dewi88 only collects data necessary for platform operations, legal compliance, and improving the user experience. Your data will not be sold to third parties for marketing purposes without your explicit consent.

10Limitation of Liability

The dewi88 platform is provided on an "as-is" basis. While we make every effort to ensure uninterrupted platform operation, dewi88 cannot guarantee 100% platform availability at all times and is not liable for losses arising from:

• Technical disruptions, platform maintenance, or cyberattacks beyond our control.
• Internet connection failure or device issues on the user's end.
• Financial losses resulting from wagering decisions you make of your own accord.
• Accuracy of information provided by third-party game suppliers.

Under no circumstances shall dewi88's maximum liability to you exceed the total amount deposited by you in the 30 days preceding the relevant claim.

11Responsible Gaming

Dewi88 is committed to responsible gaming practices. Online entertainment should remain just that — entertainment, not a source of financial stress. We provide a range of self-control tools to help you manage your platform usage wisely:

• Deposit Limit — set daily, weekly, or monthly deposit limits through your account settings.
• Loss Limit — limit the amount of losses permitted within a specified time period.
• Self-Exclusion — suspend access to your account for a duration of your choosing.
• Self-Exclusion — for those who need a longer break, the self-exclusion feature allows you to close access for an extended period.

If you or a loved one needs help with a gambling addiction, dewi88 encourages you to seek professional assistance. The Responsible Gaming contains links to support resources available in Malaysia.

12Terms Amendment

Dewi88 reserves the right to amend, update, or replace any part of these Terms at any time. Any material changes will be communicated to members via registered email or a clearly displayed notice on the platform at least 7 days before the changes take effect, unless the amendment is required immediately for security or legal compliance reasons.

It is your responsibility to review these Terms from time to time. The last updated date displayed at the top of this document will always reflect the latest version. Continued use of the dewi88 platform after any amendment takes effect constitutes your acceptance of those changes.

13Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, the dewi88 team is ready to assist you. You may reach us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the platform.
• Support Email: [email protected]
• FAQ Section: dewi88.vu/faq — for frequently asked questions.