Dewi88 Privacy Policy — Your Personal Data Protection

1Introduction

Dewi88 ("Platform", "We", "Company") operates the dewi88.vu website and the dewi88 mobile app, providing online entertainment services to users in Malaysia. This Privacy Policy explains in detail how we collect, store, use, share, and protect your personal information when you use our platform.

We understand that your trust is our most valuable asset. That is why we take our responsibility to protect every member's privacy seriously. This policy is written clearly and plainly so you know exactly what happens with your data — no confusing legal language, no hidden conditions.

2Data We Collect

Dewi88 only collects data that is strictly necessary to operate the platform, ensure account security, and comply with legal obligations. The following are the categories of data we collect:

We do not collect sensitive data such as your medical information, political views, or religious beliefs. If an exceptional situation arises where such data is required, we will obtain your explicit consent beforehand.

3How We Use Your Data

Every use of your personal data at Dewi88 has a legitimate and clearly defined purpose. We do not use your data for any purpose beyond what is stated below:

• Account management — register, verify identity, and securely manage your member account.
• Transaction processing — ensures your deposits and withdrawals are processed accurately and within the designated timeframe.
• Platform security — detect and prevent unauthorised access, fraud, and account abuse.
• Legal compliance — fulfil obligations under anti-money laundering (AML) laws, data protection legislation, and relevant regulatory directives.
• Service improvement — analyse usage patterns in aggregate (not individually) to improve the platform's interface and user experience.
• Responsible gaming — monitors gameplay patterns to identify members who may need responsible gaming support.
• Service communications — send important notifications related to your account, security, and policy changes. These are not marketing communications and cannot be unsubscribed from as they relate to your account security.
• Marketing (with consent) — send promotional information and new offers only if you have given consent. You may withdraw this consent at any time via your account settings.

4Data Sharing with Third Parties

Dewi88 does not sell your personal data. However, there are limited situations where we need to share certain information with trusted third parties for platform operation purposes:

• Payment providers — transaction information required to process your deposits and withdrawals is shared with registered and regulated payment providers.
• Game software providers — minimum game data required to operate games by third-party software developers partnered with Dewi88.
• Identity verification services — information required for the KYC process is shared with certified identity verification service providers.
• Legal authorities — Dewi88 will disclose required data when mandated by court order, criminal investigation, or official request from a regulatory authority.

5Cookies & Tracking Technologies

Dewi88 uses cookies and similar tracking technologies to keep the platform running smoothly and to deliver a better user experience. The following are the types of cookies we use:

• Essential Cookies — required for core platform functions such as login, session management, and security. These cookies cannot be disabled as they are critical to your account security.
• Performance Cookies — collect anonymous information about how you use the platform, helping us identify pages that take too long to load and improve them.
• Preference Cookies — store your preferences such as language, display settings, and game preferences so you do not need to reconfigure them each time you log in.
• Analytical Cookies — helps us understand how members interact with the platform as a whole. Data collected is aggregated and does not identify you as an individual.

You can manage your cookie settings through your web browser. Please note that disabling essential cookies will affect platform functionality and may prevent you from logging in to your account.

6Data Security

Dewi88 implements robust technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or disclosure:

• Data encryption in transit — all communication between your device and Dewi88's servers is protected with TLS 1.3 protocol and 256-bit SSL encryption.
• Data encryption at rest — sensitive data stored in our databases, including financial information, is encrypted using AES-256 standard.
• Internal access controls — only staff who require access to specific data to perform their assigned duties are granted permission, based on the principle of least privilege.
• Continuous security monitoring — automated monitoring systems operate 24/7 to detect unusual activity and potential security threats.
• Penetration testing — our platform is regularly tested by independent security experts to identify and patch any vulnerabilities before they can be exploited.

7Data Retention & Deletion

Dewi88 retains your personal data only for as long as it is needed for the purposes stated in this Policy or as required by applicable Malaysian law.

• Active account data — retained for the duration your account remains active and used for the purposes stated in this Policy.
• Closed account data — following account closure, we retain required records for a minimum of 5 years to fulfil legal obligations related to AML and financial reporting.
• Communication logs — support chat records and emails are retained for 2 years for dispute resolution purposes.
• Marketing data — if you withdraw marketing consent, your email address will be moved to the unsubscribe list within 7 business days.

Once the retention period expires, your data will be securely deleted or permanently anonymised so it can no longer be linked to you.

8Your Rights

As a dewi88 member, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

9Children's Data

The dewi88 platform is strictly for individuals aged 18 and above. We do not knowingly collect personal data from minors. If you become aware that someone under the age of 18 has registered an account on dewi88, please contact us immediately.

Should we discover that we have unknowingly collected data from minors, we will take immediate steps to delete that information and close the account in question.

10Privacy Policy Amendments

Dewi88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technologies we use. Any material changes will be communicated to you via:

• An email notification to your registered email address at least 14 days before the changes take effect.
• Notices displayed prominently on the platform's home page.
• Updating the "Last Updated" date at the top of this document.

We encourage you to review this Privacy Policy periodically. Your continued use of the dewi88 platform after any changes take effect means you accept the latest version of this Policy.

11Contact Us

If you have any questions, concerns, or complaints regarding how dewi88 handles your personal data, we are ready to assist through the following channels:

• Privacy Email: [email protected] — for data rights requests and privacy complaints.
• General Support: [email protected] — for general account enquiries.
• Live Chat: Available 24/7 via the chat icon on the platform for immediate assistance.
• FAQ: Visit FAQ page for answers to commonly asked questions.